FAQs > Residential > Dialup

• The dialer does not always tell you if you are logged off. If you suspect that your connection has died, try closing it, then open the connection again.
• If you are having trouble, often turning things off and restarting the computer can work wonders.

There are several possible reasons you may not be able to successfully log in to our system:

Dial-up Accounts:

1. If your computer has not been rebooted for a while, you may be prevented from logging on. This occurs because your system's resources have been depleted from opening and closing programs. Simply shut down your system and turn your computer off and back on.
2. Sometimes, people mistakenly type their username or password incorrectly. WorldSpice, as a standard, requires usernames and passwords be lowercase. Make sure you don't have your Caps Lock key depressed. Confirm that your username is correct and includes the correct prefix "@worldspice.net", "@wnm.net", "@wspice.com", or "@netten.net" at the end.
3. Your connection may be affected if your hard drive is full. Check your available space. If you are running low on space (as a general rule, you should have about 30% of your hard drive space free), you can either delete unnecessary files or install a bigger or additional hard drive.
4. Dialup accounts are limited to one session at a time. Someone may already be connected with the dial up account username and password you are trying to use. Call tech support to purchase multiple dial up accounts if you need to have more than one simultaneous connection.
5. Make sure your account is not past due; although we attempt to contact overdue accounts before disabling your username, we sometimes are unable to provide this courtesy.

T-1, DSL & ISDN Accounts:

Powercycling the router (restarting your router) fixes the majority of connection problems.

We do perform periodic maintenance and upgrades to our system which can cause services to be temporarily unavailable to you. Normally, we will contact you via email at least 24 hours before a scheduled maintenance or upgrade (we do use your email account, so please check this daily to ensure you do not miss our notices).

On rare occasions, we may be having problems with our equipment. We do monitor our system and will address any unscheduled system outages as quickly as possible.

If you experience constant/continual disconnects, the following could be the cause/solution:

1. Your browser may need updated or reloaded.
2. Disconnects can be a sign of "noise" on your telephone line. If you "hear" static or a constant hum on your phone lines, contact your local telephone company.
3. Your modem or modem drivers may be faulty. Updating your modem driver may help. Other times, you will need to upgrade/replace your modem.
4. You might need to reload your operating system (Windows 98/ME/2000/XP, etc). Sometimes certain files can become corrupted if your computer has locked up or been shutdown improperly.
5. If you are "knocked off" a particular web site, yet remain connected to the Internet, there may be a problem with the site you are visiting. Try accessing this site later, or email the webmaster of the site for further information.
6. WorldSpice does end connections after 24 hours if you have not had any activity on your computer. This allows us to make sure our customers do not experience busy signals due to other customers forgetting to disconnect their computer when they have completed their session.

The most common reason for a delay in authentication is an incorrect setting in your dial-up properties. Go to My Computer, then choose Dial-Up Networking. Right-click on the "WorldSpice" icon and choose Properties from the menu. Select the Server Types tab and make sure that the Log on to network checkbox is not selected. If it is selected, de-select it, save your changes, and this should solve the delay.

If you are a new user, you need to address four things to ensure your computer is ready to connect at the best possible speed:

1. Your computer's processing speed. Although you don't need the latest, fastest computer to connect, a fast computer will perform better than a slow computer.
2. The amount of RAM you have in your computer. Increase your RAM to at least 128meg or 256meg for improved performance.
3. The speed and type of modem you are using. A 56K v.90 modem is the fastest speed for dialup connection with WorldSpice; different brands of modems get different performance (we recommend U.S. Robotics / 3Com for consistently good performance).
4. The quality of the telephone line service you have at your location. If you have poor voice phone service or wiring in your home, your internet performance will be affected.

Call us at 901-843-9033 and we will log on to the server and delete that particular email for you. You will need to provide us with your email address, username, and password.

If your internet performance has recently slowed down, or your speed/performance varies from time to time, you should consider:

1. The time of day you are connected--the more people using the Internet, the slower your speed will be.
2. Your hard disk is full or needs to be defragmented.
3. You downloaded/installed a program which may be conflicting with your Internet connection. Remove suspected program or contact the provider for further instructions.
4. If your Internet demands have outgrown your Internet connection speed, you can upgrade to a faster technology which delivers reliable, high-speed Internet access. WorldSpice provides ISDN, DSL, T-1, and T-3 services in most areas. Call us to find out if these services are available in your area.